Privacy Statement
Version 1.1/2024, valid from 01/06/2024
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data includes all data that can be used to identify you personally.
Name and Address of the Controller
If you are an EU Data Subject, the controller within the meaning of the General Data Protection Regulation ((EU) 2016/679) (“GDPR“)) is:
Turck Australia Pty Ltd
Building 4
19-25 Duerdin St, Notting Hill VIC 3168
Phone: +61 3 8544 7200
Email: australia@turck.com
Data Protection Officer
You can contact the data protection officer for Turck Australia using the following details:
Turck Australia Pty Ltd
- Data protection officer - Managing Director
Building 4
19-25 Duerdin St, Notting Hill VIC 3168
Phone: +61 3 8544 7200
Email: australia@turck.com
I. General Information about Data Processing
This Privacy Policy explains how Turck Australia Pty Ltd (ACN 127 080 639) (“Turck AUS“, “we”, “us” or “our”) collects, discloses, uses, stores or otherwise handles personal information for the purposes of operating the business and providing our goods and services.
When we refer to “you“ or “your“ in this Privacy Policy, we may be referring to you who engages us in relation to the provision of our products and services or otherwise. By accessing our website or otherwise dealing with us, you agree to this Privacy Policy.
Turck AUS is a wholly owned subsidiary of Germany based Turck Holding GmbH, established in 2007 to supply the Australian industry with direct support from factory trained staff.
For the purposes of this Privacy Policy, EU Data Subjects means those individuals living in the European Union or a Member State of the European Union whose personal information (as defined in the General Data Protection Regulation ((EU) 2016/679) (“GDPR“)) is collected by or disclosed to Turck AUS. Non-EU Data Subjects means all individuals who are not EU Data Subjects.
We may disclose your personal information overseas (for EU Data Subjects only to the EU or third countries, taking into account the provisions of the GDPR) via any shared access of personal information processed and stored by our parent company based in Germany. We may disclose personal information of our Non-EU Data Subjects by shared use of data storage and management facilities within the global Turck network.
We are committed to protecting your privacy and have employed policies and security measures to safeguard the information you provide us. When you use the website and/or provide us with your information, you give us consent to process and use such submitted personal data in accordance with this Privacy Policy.
For the purposes of Australian law, personal information of Non-EU Data Subjects collected by us is handled subject to the Privacy Act 1988 (Cth) (“Privacy Act“). This Privacy Policy is published in accordance with Australian Privacy Principles in Schedule 1 of the Privacy Act. We only collect, use, and disclose personal information where this is permitted by the Privacy Act and for the purposes outlined in this Privacy Policy.
If you are an EU Data Subject, then we will process, control and otherwise deal with your personal information in accordance with the mandatory Articles of the GDPR.
We may share personal information with employees, service providers, suppliers and affiliates of Turck AUS on a need to know basis to allow the provision of the goods and services to you as requested by you. We may also disclose your personal information to our website host or service providers in certain limited circumstances, for example when our website experiences a technical problem or to ensure that it operates in an effective and secure manner. Access to personal information by these people is subject to such people protecting your personal information to at least the degree set out in this Privacy Policy, and such access will be revoked within a reasonable timeframe of access no longer being required. To the extent that these organisations and service providers gain access to personal information, their use is governed by their own privacy policies and applicable laws.
Specific information about the personal information we collect, use, and disclose to carry out our business activities and provide our services is outlined below.
Please read this Privacy Policy carefully in order to understand how your information is collected, held, used, or otherwise processed by us.
We reserve the right to make changes or updates to this Privacy Policy from time to time. If this happens, we will update this Privacy Policy on our website. The effective date of this Privacy Policy will be displayed at the end of the Privacy Policy to alert you to any changes.
How do we collect your data?
One of the methods with which your data is collected is when you share it with us. For example, this data can include details that you enter in a contact form, the data on a business card that you give to us or data that is saved in the cloud.
Other data is automatically collected by our IT systems when you visit our website. This is primarily technical data (e.g. your internet browser, operating system or the time that you viewed the page). This data is collected automatically as soon as you view our website.
For what purpose do we use your data?
Some of the data is collected to ensure that our website can be viewed without errors. Other data may be used to analyze your usage behavior or to provide cloud-based services.
What rights do you have with regard to your data?
We will only collect your personal information upon your consent and in accordance with the reasons for collection as outlined in this Privacy Policy.
If you are an EU Data Subject, you have the right at any time to receive, at no extra cost, information about the origin, recipient and purpose of your stored personal data. You also have a right to have this data rectified, blocked or erased. You can contact us at any time at any time using the address specified above and in the legal notice to request this and to discuss any further questions you may have about data protection. You also have a right to complain to the competent supervisory authority.
Under the Privacy Act, you have a right to access and correct the personal information we hold about you. Please contact us via our Privacy Officer listed above if you seek access to, or correction of, your information. If you consider the personal information we hold that is about you is not accurate, complete, or up to date, please contact us as soon as possible for assistance and correction.
1. Scope of Personal Data Processing
We process personal data belonging to our users only as far as this is necessary to provide a functional website, to deliver our content and services and to facilitate the purchase and provision of our goods and services. The personal data of our users is regularly processed only after receiving the user's consent. An exception applies to cases in which obtaining prior consent is not possible for legitimate reasons and when processing of this data is permitted by law.
2. Legal Basis for Processing Personal Data
If you are an EU Data Subject:
a) Article 6(1)(a) of the GDPR applies as the legal basis for processing personal data when we obtain the consent of the data subject to collect personal data for processing.
b) When processing personal data that is required to fulfill a contract in which the contracting party is the data subject, Article 6(1)(b) of the GDPR applies as the legal basis. This also applies to processing operations necessary to implement pre-contractual measures.
c) When we process personal data to fulfill a legal obligation to which our company is subject, Article 6(1)(c) of the GDPR applies as the legal basis.
d) Article 6(1)(f) of the GDPR applies as the legal basis for processing data when this is necessary to protect a legitimate interest of our company or a third party, and the interests, fundamental rights and freedoms of the data subject do not override this legitimate interest.
3. Deleting Data and Storage Duration
If you are an EU Data Subject:
a) your personal data is deleted or blocked as soon as the purpose for storing the data has been fulfilled. In addition, data may be stored if data storage has been allowed by European or national legislators in Union regulations, laws or other provisions to which the controller is subject.
b) Data may also be blocked or deleted even if a storage period prescribed by the aforementioned standards expires unless a there is a need for continued storage of the data to allow the conclusion of a contract or fulfillment of a contract.
If you are a Non-EU Data Subject, we use reasonable endeavours to keep information only for as long as required or as otherwise stipulated under the Privacy Act.
4. Processing Personal Data Belonging to Customers
If you are one of our customers, we regularly process the below personal data belonging to our natural point of contact. This data is processed by us exclusively for business purposes:
(1) Name
(2) First name
(3) Company address
(4) Billing address
(5) Delivery address
(6) Telephone number
(7) Fax number
(8) Cell phone number (optional)
(9) Email address
(10) Business bank details (only in the event of refund)
All of this data is necessary for us to contact you and to correctly process quotations and orders.
If you are an EU Data Subject, Article 6(1)(b) of the GDPR forms the legal basis for these activities.
The data transferred to third parties relates only to documents such as invoices and, where relevant, delivery notes that are transferred for processing to the Australian Tax Office via our tax advisor. These documents generally contain no personal data aside from the name of the company (in the case of sole proprietorships). However, it is possible that the first and last names of contact partners or company owners are contained within these documents.
The data may also be transferred to Turck Holding GmbH.
This master data is stored in our IT systems for as long as the business relationship exists and there is a legitimate legal reason for storing the data. Customer data is deleted in accordance with the storage period that applies to the specific use of the data. If an EU Data Subject requests for their data to be erased or blocked, their data is blocked immediately and then erased once the legal storage period expires. If there is no reason for storage of the data to continue, the data of at least EU Data Subjects will be erased.
5. Processing of Personal Data Belonging to Suppliers
If you are one of our suppliers, we regularly process the below personal data belonging to our natural point of contact. This data is processed by us exclusively for business purposes:
(1) Name
(2) First name
(3) Company address
(4) Billing address
(5) Delivery address
(6) Telephone number
(7) Fax number
(8) Cell phone number (optional)
(9) Email address
(10) Business bank details
All of this data is necessary for us to contact you and to correctly process quotations and orders. To the extent that the GDR applies, Article 6(1)(b) of the GDPR forms the legal basis for these activities.
The data transferred to third parties relates only to documents such as invoices and, where relevant, delivery notes that are transferred for processing to the Australian Tax Office via our tax advisor. These documents generally contain no personal data aside from the name of the company (in the case of sole proprietorships). However, it is possible that the first and last names of contact partners or company owners are contained within these documents.
The data may also be transferred to Turck Holding GmbH.
This master data is stored in our IT systems for as long as the business relationship exists and there is a legitimate legal reason for storing the data. Customer data is deleted in accordance with the storage period that applies to the specific use of the data. If an EU Data Subject requests for their data to be erased or blocked, their data is blocked immediately and then erased once the legal storage period expires. If there is no reason for storage of the data to continue, the data of at least EU Data Subjects will be erased.
6. Storage and Security of Personal Information
We store electronic information and data on a cloud based virtual server which is accessible by our employees and related entities only. We use reasonable endeavours to keep your personal information secure, however, this security cannot be guaranteed.
Email accounts and cloud accounts which may store your information are protected from unauthorized access by two-factor authentication and password protection processes.
We have protection in our office against unauthorized access such as locks, alarms and cameras.
II. Provision of the Website and Creation of Log Files
1. Description and Scope of Data Processing
Every time you visit our website, our system may automatically collect data and information from the system on the computer accessing the website.
The following data is collected:
(1) Information about the browser type, the version in use, the language in use
(2) Information about the device type and the resolution in use
(3) The user's operating system
(4) The user's internet service provider
(5) The user's IP address
(6) The user's location
(7) The date, time and duration of access
(8) The page views during the access period
(9) Websites from which the user's system accessed our website
(10) Websites accessed by the user's system via our website
The data may also be stored in the log files in our system. This data is not stored alongside other personal data belonging to the user.
2. Legal Basis for Data Processing
If you are an EU Data Subject, Article 6(1)(f) forms the legal basis for temporarily storing data and log files.
3. Purpose of Data Processing
Temporary storage of the user's IP address by the system is necessary to allow the website to be delivered to the user's computer. For this purpose, the IP address of the user must be stored for the duration of the session.
The data is stored in log files to guarantee the functionality of the website. In addition, the data helps us to optimize the website and to guarantee the security of our information systems. Analysis of the data for marketing purposes does not take place in this scenario.
For these purposes, and if you are an EU Data Subject, our legitimate interest in processing the data is also based on Article 6(1)(f) of the GDPR.
4. Duration of Storage
The data of EU Data Subjects is deleted as soon as it is no longer required to fulfill the purpose for which it was collected. In the case of data being collected in order to provide the website, this is the case when the respective session is finished. Storage beyond this point is possible. In this case, the user's IP addresses are deleted or pseudonymized so that it is no longer possible to use them to identify the accessing client.
If you are a Non-EU Data Subject, we use reasonable endeavours to keep information only for as long as required or as otherwise stipulated under the Privacy Act.
5. Right to Object and to Rectification
Collecting data for the purpose of providing the website and storing this data in log files is mandatory for operating our website. For this reason, the user has no right to object.
III. Use of Cookies
1. Description and Scope of Data Processing
Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user's computer system. When a user accesses a website, a cookie can be stored on the user's operating system. This cookie contains a distinctive character string that allows the unique identification of the browser when the website is visited again.
We use cookies to make our website more user-friendly. Some elements of our website require the accessing browser to be identifiable even after the user moves on to a different page.
The following data is stored and transmitted in the cookies:
(1) Language settings
(2) Login information
(3) Session ID
We also use cookies on our website to allow us to analyze the user's surfing behavior.
In this format, the following data can be transmitted:
(1) Search terms entered
(2) Frequency of page views
(3) Use of website features
(4) Products entered for product comparisons
(5) Website navigation (paging and filtering)
(6) Screen size
(7) Device type
(8) Browser
(9) Location (country only)
If you are an EU Data Subject:
a) The user data collected in this format is pseudonymized by means of technical precautions.
b) Using the data to identify the accessing user is therefore no longer possible.
c) The data is not stored alongside the user's other personal data.
When our website is accessed, users are informed about the use of cookies for analysis purposes and referred to this Privacy Policy via an info banner. In this scenario, users are also notified that they can prevent cookies being stored in the browser settings.
Most browsers allow you to choose whether or not to accept cookies. You can find further information on how to manage or disable cookies in common browsers below:
More information about the analysis tools that we use or may use is provided in the following explanations and links:
Google Analytics:
This website uses (or may use in the future) Google Analytics, a web analysis service provided by Google, Inc. ("Google"). Google Analytics uses "cookies" — text files that are stored on your computer and enable the analysis of website usage. The information produced by the cookie about your use of this website is usually sent to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will first be shortened by Google within member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to analyze your use of the website, compile reports about website activities and provide the site operator with other services relating to website and internet use. The IP address sent by your browser as part of Google Analytics will not be merged with other Google data. You may prevent cookies from being stored on your computer by selecting the relevant setting in your browser software; however, we would like to point out that in this case some parts of this website may lose full functionality. You can also prevent Google from collecting and processing the data generated by the cookie and relating to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Hotjar:
We use (or may use in the future) Hotjar to better understand the needs of our users and to optimize the offering on this website. Using the Hotjar technology, we obtain a better understanding of the users' experiences (e.g. how much time users spend on which pages, which links they click on, what they like and dislike, etc.) and this information helps us to align our offering with feedback from our users. Hotjar uses cookies and other technologies to collect information about the behavior of our users and their devices (in particular the IP address of the device (collected and stored only in an anonymized format), screen size, device type (unique device identifiers), information about the browser in use, location (country only), preferred language used to view our website). The information is not used by Hotjar or by us to identify individual users and it is not connected to other data about individual users. More information is available in the Hotjar Privacy Policy here.
You can object to the storage of a user profile and of information about your visit to our website by Hotjar and the creation of Hotjar tracking cookies on other websites by clicking on this opt-out link.
Bing Ads Conversion Tracking:
Our online services may also use conversion tracking from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). As part of this solution, Microsoft Bing Ads stores a cookie on your computer when you access our website via a Microsoft Bing advert. This method allows Microsoft Bing and us to detect that someone clicked on an advert, was forwarded to our website and reached a predetermined destination page (a conversion page). Through this solution, we learn only the total number of users who clicked on a Bing advert and then were forwarded to the conversion page. No personal information regarding the user's identity is communicated. If you do not wish to be subject to this tracking procedure, you can also prevent the necessary cookie from being stored on your computer by selecting the relevant setting in your browser software. This generally disables the automatic generation of cookies. More information about data protection and the use of cookies by Microsoft Bing can be found on the Microsoft website: privacy.microsoft.com/en-us/privacystatement.
Google Ads:
We have integrated (or may integrate in the future) Google Ads into this website. Google Ads is an online advertising service that allows advertisers to display adverts in both the search engine results from Google and within the Google advertising network. Google Ads allows an advertiser to specify certain keywords to prompt an advert to be displayed in the search engine results from Google provided that the user retrieves a search result relevant to the keywords by using the search engine. Within the Google advertising network, the adverts are distributed across related websites by means of an automatic algorithm and in accordance with the keywords that have already been specified. We use Google Ads to advertise our website by displaying interest-based advertising on websites operated by third-party companies and in the search engine results from the Google search engine and by displaying third-party advertising on our website. When a data subject accesses our website via a Google advert, a "conversion cookie" is stored by Google on the IT system of the user in question. A conversion cookie becomes invalid after thirty days and is not designed to enable identification of the data subject. While the conversion cookie is still valid, it is used to track whether the user accesses certain subpages, such as the shopping cart of an online shop system. The conversion cookie allows Google and us to track whether a data subject who accessed our website via a Google Ads advert generated a sale, i.e., whether a purchase was completed or cancelled.
The data and information collected using the conversion cookie is used by Google to compile traffic statistics for our website. These traffic statistics are used by us in turn to determine the total number of users who accessed our website via Google Ads adverts so that we can assess the success or failure of the respective Google Ads adverts and optimize our Google Ads adverts for the future. Neither our company nor any other advertisers that use Google Ads receive information from Google with which the data subject could be identified.
The conversion cookie is used to store personal information, such as the websites visited by the data subject. Every visit to our websites therefore involves personal data, including the IP address of the Internet connection used by the data subject, being processed. Google Ireland Limited (registration number: 368047), Gordon House, Barrow Street, Dublin 4, Ireland is the company affiliated with Google that is responsible for processing your data and complying with the applicable data protection laws.
You can prevent cookies from being generated by our website as described above at any time by adjusting your Internet browser settings accordingly and therefore permanently preventing cookies from being stored. Adjusting your Internet browser settings will also prevent Google from storing a conversion cookie on the IT system. In addition, a cookie already stored by Google Ads can be deleted at any time using the Internet browser or other software programs.
Furthermore, you have the option to opt out of interest-based advertising from Google. To do this, use your Internet browser to access this link https://adssettings.google.com and then configure the settings as required.
More information and the data protection provisions applicable at Google can be found at https://policies.google.com/privacy?hl=en.
ClickDimensions:
We use (or may use in the future) ClickDimensions to manage queries submitted via contact forms and emails. For more information, see section VII. entitled "Contact Forms, Contact via Email, Product Registration and Product Returns".
2. Legal Basis for Data Processing
If you are an EU Data Subject:
a) Article 6(1)(f) of the GDPR forms the legal basis for processing personal data using cookies.
b) Article 6(1)(a) of the GDPR is the legal basis for processing personal data using cookies for analysis purposes when the user has provided their consent.
3. Purpose of Data Processing
The purpose of using technically necessary cookies is to make it simpler for users to navigate websites. Some features of our website cannot be offered without the use of cookies. In these cases, it is also necessary for the browser to be identified again after the user has moved on to a different page.
We need cookies for the following applications:
(1) Transferring language settings
(2) Recording search terms
(3) Product comparisons
(4) Website navigation
(5) Tracking tools — for optimizing ease of use
(6) Guaranteeing the technical functionality of the website
The user data obtained by technically necessary cookies is not used to create user profiles.
Analysis cookies are used for the purpose of improving the quality of our website and its content. Using analysis cookies, we find out how the website is used and can therefore continuously optimize our offering.
For these purposes, and if you are an EU Data Subject, our legitimate interest in processing personal data is also based on Article 6(1)(f) of the GDPR.
4. Duration of Storage and the Right to Object and to Rectification
Cookies are stored on the user's computer and transmitted from here to our website. As a result, you therefore also have full control over the use of cookies as a user. Changing the settings in your internet browser allows you to disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. It is also possible to automate this process. If cookies are disabled for our website, it may no longer be possible to use all functions of the website in full.
IV. Social media
1. Description and scope of data processing
As a company, we operate business profiles on various social media platforms. As result of operating these profiles, statistical data is collected by the platform operators and made available to us in the form of an evaluation. Our company's own usage profiles also give us access to various types of personal data relating to users who visit our social media pages. We do not store this data.
This data can be:
(1) User name; last name, first name
(2) Job title
(3) Employer, sector
(4) Profile picture
If you are an EU Data Subject, then in accordance with Article 26 of the GDPR, we - as the operator of the profile - and the operators of the social media platforms are both considered to be the data controller since we decide on the purpose of data processing together.
Your personal data is also processed by the operators of these social media platforms. The scope of these processing activities depends on the respective general terms and conditions of the social media platform as well as their respective data protection regulations. The privacy of your information when engaging with social networking services may depend on your privacy settings. When you provide personal information on a social network, it may be accessible by the general public.
As a company, we have only limited influence on these data processing activities.
If you do not wish to use a social media platform, you can also contact us via our website.
If you would like to know more, please use the links below to obtain more information about data processing conducted by social media platforms.
Facebook: https://www.facebook.com/privacy/explanation
X (previously known as Twitter): https://twitter.com/en/privacy
Instagram: https://help.instagram.com/519522125107875
LinkedIn: https://www.linkedin.com/legal/privacy-policy
YouTube: https://policies.google.com/privacy
2. Legal basis for data processing
If you are an EU Data Subject, data processing is based on our company's overriding legitimate interest in line with Article 6(1)(f) GDPR.
3. Purpose
We use social media platforms to inform online users about our company and the products we offer. The platforms provide us with the opportunity to understand what impression you as a customer or interested party have of our market presence, which allows us to continuously improve our company and our products.
Furthermore, these platforms give you a quick way to easily ask us questions and receive an immediate response.
V. Newsletter
1. Description and Scope of Data Processing
There is an option to subscribe to a free newsletter on our website. When you register for the newsletter, the data from the input screen is sent to us. This data includes:
(1) Title
(2) First name
(3) Last name
(4) Email address
(5) Suburb / City
(6) Job title / Role
The following data is also collected during registration:
(1) IP address of the accessing computer
(2) Date and time of registration
(3) Country
(4) Language
As part of the registration process, your consent to your data being processed is obtained and you are referred to this Privacy Policy.
No data is transferred to third parties when data is processed for the purpose of sending newsletters. The data is used solely for sending the newsletter.
2. Legal Basis for Data Processing
If you are an EU Data Subject, Article 6(1)(a) of the GDPR forms the legal basis for processing data following registration for a newsletter when the user has provided their consent.
3. Purpose of Data Processing
The purpose of collecting the user's email address is to deliver the newsletter.
The purpose of collecting other personal data during the registration process is to prevent misuse of the service or of the email address in use.
4. Duration of Storage
The data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected unless we are authorized or obligated to retain the data due to any other legal obligation (e.g. existing supply relationships). The user's email address is accordingly stored for as long as the subscription to the newsletter is active.
The other personal data collected during the registration process is deleted along with the email address.
5. Right to Object and to Rectification
The subscription to the newsletter can be canceled by the relevant user at any time. A corresponding link is available in each newsletter for this purpose.
This link also allows the user to withdraw his/her consent to the storage of the personal data collected during the registration process.
VI. Turck Webshop
1. Description and Scope of Data Processing
We use Stripe Payment Processing, a payment solution service provided by Stripe, Inc. ("Stripe") to facilitate payments for goods and services sold via the Turck Webshop found at the URL [https://shop.turck.com.au/en] (“Turck Webshop”). Stripe is an Irish-American multinational financial services and software as a service company dual-headquartered in South San Francisco, California, United States and Dublin, and Ireland. By purchasing via the Turck Webshop via Stripe, you agree to our disclosure of your personal information to Stripe. Stripe’s privacy policy applies to information that is collected by and disclosed from Stripe. Stripe’s privacy policy can be viewed via this link: https://stripe.com/au/privacy.
We will only disclose the amount of information necessary for the relevant purpose.
2. Legal Basis for Data Processing
If you are an EU Data Subject, Article 6(1)(a) of the GDPR forms the legal basis for processing data when the user has provided their consent. When the user has not provided consent, Article 6(1)(f) forms the legal basis for processing personal data.
3. Purpose of Data Processing
Stripe requires the data to facilitate payments via the Turck Webshop. We require data to confirm who has placed the relevant order and to which address the relevant order is to be sent, whether physically via post/freight or electronically via email or any other means.
4. Duration of Storage
We use reasonable endeavours to keep information only for as long as required or as otherwise stipulated under the Privacy Act (if you are an EU Data Subject, data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected) unless we are authorized or obligated to retain the data due to any other legal obligation (e.g., existing supply relationships).
VII. Contact Forms, Contact via Email, Product Registration and Product Returns
1. Description and Scope of Data Processing
Forms for contacting us electronically are provided on our website. If a user makes use of these forms, the data entered in the input screen is sent to us and stored. This data may include:
(1) Salutation
(2) Title
(3) First name
(4) Last name
(5) Email address
(6) Company
(7) House number and street
(8) Additional address details
(9) City
(10) State
(11) Postal code
(12) Country
(13) Telephone number
(14) Your query
(15) Company
When the message is submitted, the following data is also stored:
(16) Date and time of registration
As part of the submission process, your consent to your data being processed is obtained and you are referred to this Privacy Policy.
As an alternative, users can contact us via the email address provided. In this case, the user's personal data transmitted with the email is stored.
No data is transferred to third parties in this scenario. The data is used exclusively for processing the conversation.
We use a tool called ClickDimensions to implement this service. More information about the tools that we use is provided in the following explanations and links:
ClickDimensions:
We automatically collect certain information to track visitor activity on our websites. We use this information to improve the content of our websites and to give visitors a better presentation of our organization and our website. This information may contain details that identify you as an individual or that refer to an identifiable person, including: Name, title, company name, role, expertise, postal address, telephone number or email address. We may also collect other information that does not disclose your specific identity or that does not directly refer to an identifiable person, such as browser and device information, information collected through cookies, pixel tags and other technologies, as well as demographic information. We will never disclose this information or information that you provide to us to third parties, except to the extent necessary for the provision of our service.
If you complete an online form on our website, your data is stored in our Customer Relationship Management (CRM) system and some information about your surfing activities prior to visiting our website can be made available to us for the purpose of determining your interests. We can use this information to contact you and to improve our website. However, if you use privacy mode as described below, you can provide us with your information without providing us with your previous surfing activities. If you do not want us to obtain your personal data, please do not complete any of the online forms on this website.
If you provide your email address and your consent to receive marketing emails, some information is collected about when/if the email has been opened and which links are clicked on. This information is used to analyze the engagement with and success of an email campaign.
Clicking on a link in one of these emails can lead to you being personally identified on our website and some information about your previous browsing history on our website is made available to our employees so that we can interact more effectively with you and improve our website. If you do not want tracking to take place, you can unsubscribe from our emails or use privacy mode to prevent tracking.
ClickDimensions never uses technology for identifying visitors that involves exchanging the information that you provide to us with other websites or vice versa. ClickDimensions does not store any information in local shared objects on your computer (i.e. we never use "Flash cookies").
If you do not want this website to place a cookie on your browser and track your activities, you can leave the website or browse the website in privacy mode in your web browser. To learn how to use the privacy mode, please use the following links, depending on which browser you are using.
InPrivate mode in Microsoft Edge
Incognito mode in Google Chrome
Private browsing mode in Mozilla Firefox
Private browsing mode in Apple Safari
More information can be found at: https://clickdimensions.com/about/privacy-policy/
2. Legal Basis for Data Processing
If you are an EU Data Subject:
a) Article 6(1)(a) of the GDPR forms the legal basis for processing data when the user has provided their consent.
b) Article 6(1)(f) of the GDPR forms the legal basis for processing data transmitted when an email is sent.
c) Article 6(1)(b) of the GDPR forms the legal basis for processing if the purpose of contact via email is to conclude a contract.
3. Purpose of Data Processing
We process personal data from the input screen solely for the purpose of processing your query. A legitimate interest is also required to process data from contact via email.
The other personal data processed when an email is sent is used to prevent forms being misused and to guarantee the security of our information systems.
4. Duration of Storage
If you are an EU Data Subject, the data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected. If you are a Non-EU Data Subject, we use reasonable endeavours to keep information only for as long as required or as otherwise stipulated under the Privacy Act. For the personal data from the input screens of the forms and the data sent via email, this happens when the respective conversation with the user is finished. The conversation is considered finished when the circumstances make it clear that the relevant issue has been resolved in full.
5. Right to Object and to Rectification
The user has the option to withdraw his/her consent to the processing of personal data at any time. If the user contacts us via email, he/she can object to the storage of his/her personal data at any time. In this scenario, the conversation cannot be continued.
If you are an EU Data Subject, all personal data stored during the conversation will therefore be deleted.
VIII. Contact via Providing Business Cards
1. Description and Scope of Data Processing
There is the possibility of establishing contact by providing us with a business card. The data contained on the card will be processed by us. The following data may be processed:
(1) Salutation
(2) Title
(3) First name
(4) Last name
(5) Email address
(6) Company
(7) Address
(8) Country
(9) Telephone number
Contact will be made using the data provided.
If the business card is provided to us in a country other than the home country of the customer or interested party, the data is also passed on to the respective Turck subsidiary and is processed in the country where the customer or interested party is based.
2. Legal Basis for Data Processing
If you are an EU Data Subject, Article 6(1)(f) of the GDPR forms the legal basis for processing data when we are provided with business cards by customers or interested parties.
3. Purpose of Data Processing
Data is collected from customers or interested parties for the purpose of establishing contact.
4. Duration of Storage
We use reasonable endeavours to keep information only for as long as required or as otherwise stipulated under the Privacy Act (if you are an EU Data Subject, data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected) unless we are authorized or obligated to retain the data due to any other legal obligation (e.g. existing supply relationships).
IX. Using Cloud-Based Services
1. Description and Scope of Data Processing
Our customers have the option to use a cloud-based solution, which involves IT infrastructures being made available via a computer network. The data is transferred directly to the cloud by Turck controller and I/O components. Turck uses a protocol to guarantee encrypted communication with the cloud. The user can therefore save and evaluate production data in the Turck cloud. The customer can choose whether the data is hosted centrally by Turck or via an on-premises variant, which involves the Turck cloud software being installed on the customer's servers.
The following data is stored and transmitted in the cloud:
(1) Login information
(2) Device type
(3) The user's IP address
(4) The user's location
(5) The date, time and duration of access
(6) Process data
As part of the registration process, your consent to your data being processed is obtained and you are referred to this Privacy Policy.
Data is transferred exclusively to the cloud operator when data is processed for the purpose of using the cloud.
2. Legal Basis for Data Processing
If you are an EU Data Subject:
a) Article 6(1)(a) of the GDPR forms the legal basis for processing data via the cloud.
b) Article 6(1)(b) of the GDPR forms the legal basis for processing if the purpose of the cloud application is to conclude a contract.
3. Purpose of Data Processing
Data is collected from customers or interested parties through the cloud to enable preconfigured data evaluation for industrial purposes, data security and easy visualization.
4. Duration of Storage
We use reasonable endeavours to keep information only for as long as required or as otherwise stipulated under the Privacy Act (if you are an EU Data Subject, data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected) unless we are authorized or obligated to retain the data due to any other legal obligation (e.g. existing supply relationships).
5. Right to Object and to Rectification
Use of the cloud can be terminated by the relevant user once the contractual period has expired.
The termination also allows the user to withdraw his/her consent to the storage of the personal data collected during the registration process.
X. Software Updates and Downloading Configuration Files
1. Description and Scope of Data Processing
TAS software and the firmware on Turck hardware products (especially fieldbus devices) may have an integrated webserver and use this to supply websites.
These websites may contain functions to download configuration files (e.g. IO-Link Device Descriptions [IODD]) or up-to-date versions of updates for software or firmware.
In order to download these assets, the IP address must be transferred for technical reasons. The transfer also contains information concerning which files are being requested or for which device type the files are being searched for.
2. Legal Basis for Data Processing
If you are an EU Data Subject, consent to data processing in order to achieve the purpose outlined below was assigned before installation in line with Article 6(1)(a) of GDPR.
3. Purpose of Data Processing
Data is collected from users to provide the user with the functions outlined in point X(1).
For this purpose, the user gave their consent regarding data and if you are an EU Data Subject, such consent was obtained in accordance with Article 6(1)(a) of GDPR.
4. Duration of Storage
We use reasonable endeavours to keep information only for as long as required or as otherwise stipulated under the Privacy Act (if you are an EU Data Subject, data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected) unless we are authorized or obligated to retain the data due to any other legal obligation (e.g. existing supply relationships).
XI. Rights of the EU Data Subject
If your personal data is processed and if you are an EU Data Subject, you are the data subject as defined by the GDPR. The GDPR grants you the following rights in relation to the controller:
1. Right of Access by the Data Subject
The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her is being processed,
and, where that is the case, access to the personal data and the following information:
(1) the purpose of the processing;
(2) the categories of personal data concerned;
(3) the recipients or categories of recipient to whom the personal data have been or will be disclosed;
(4) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
(5) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
(6) the right to lodge a complaint with a supervisory authority;
(7) where the personal data are not collected from the data subject, any available information as to their source;
(8) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
The data subject shall have the right to request information about whether the personal data is being transferred to a third country or to an international organization. Where personal data is transferred to a third country or to an international organization, the data subject shall have the right to be informed of the appropriate safeguards pursuant to Article 46 relating to the transfer.
2. Right to Rectification
The data subject shall have the right to ask the controller to rectify and/or complete the personal data if the data is inaccurate or incomplete. The controller must comply with the request for rectification without undue delay.
3. Right to Restriction of Processing
The data subject shall have the right to obtain from the controller restriction of processing where one of the following applies:
(1) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
(2) the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
(3) the controller no longer needs the personal data for the purposes of the processing, but it is required by the data subject for the establishment, exercise or defense of legal claims
(4) the data subject has objected to processing pursuant to Article 21(1) pending the verification whether the legitimate grounds of the controller override those of the data subject.
Where processing has been restricted, such personal data shall, with the exception of storage, only be processed with the data subject's consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
A data subject who has obtained restriction of processing pursuant to the above shall be informed by the controller before the restriction of processing is lifted.
4. Right to Erasure
a) Obligation to Erase
The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
(1) the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
(2) the data subject withdraws consent on which the processing is based according to point (a) of Article 6(1), or point (a) of Article 9(2), and where there are no other legal grounds for the processing;
(3) the data subject objects to the processing pursuant to Article 21(1) and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2);
(4) the personal data has been unlawfully processed;
(5) the personal data has to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
(6) the personal data has been collected in relation to the offer of information society services referred to in Article 8(1).
b) Information to Third Parties
Where the controller has made the personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
c) Exceptions
The right to erasure shall not apply to the extent that processing is necessary:
(1) for exercising the right of freedom of expression and information;
(2) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
(3) for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9(2) as well as Article 9(3);
(4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) in so far as the right referred to above is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
(5) for the establishment, exercise or defense of legal claims.
5. Notification Obligation Regarding Rectification or Erasure of Personal Data or Restriction of Processing
The controller shall communicate any rectification or erasure of personal data or restriction of processing carried out to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort.
The controller shall inform the data subject about those recipients if the data subject requests it.
6. Right to Data Portability
The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided, where:
(1) the processing is based on consent pursuant to point (a) of Article 6(1) or point (a) of Article 9(2) or on a contract pursuant to point (b) of Article 6(1); and
(2) the processing is carried out by automated means.
In exercising his or her right to data portability, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible. This right shall not adversely affect the rights and freedoms of others.
That right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
7. Right to Object
The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1), including profiling based on those provisions.
The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defense of legal claims.
Where personal data is processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.
Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may exercise his or her right to object by automated means using technical specifications.
8. Right to Withdraw Consent to the Data Protection Declaration
The data subject has the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
9. Automated Individual Decision-Making, Including Profiling
The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her. This shall not apply if the decision:
(1) is necessary for entering into, or performance of, a contract between the data subject and a controller;
(2) is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests; or
(3) is based on the data subject's explicit consent.
These decisions shall not be based on special categories of personal data referred to in Article 9(1), unless point (a) or (g) of Article 9(2) applies and suitable measures to safeguard the data subject's rights and freedoms and legitimate interests are in place.
In the cases referred to in points (1) and (3), the controller shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.
10. Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, every data subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes the GDPR.
The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78.
XII. How to Make a Complaint
If you wish to submit a complaint to us about how we have handled your personal information please write to us by sending your enquiry or complaint via email to australia@turck.com. Please address your correspondence to ‘The Privacy Officer’ and/or the ‘Data Protection Officer‘. If you need help lodging a complaint, you can contact us - see ‘How to contact us’ below.
If we receive a complaint from you about how we have handled your personal information, we will review the complaint as soon as possible and determine what, if any, action we should take to resolve the complaint. We will tell you promptly that we have received your complaint and then respond to the complaint within 30 days.
If you are dissatisfied with the outcome of the complaint or the way in which the complaint was handled, you may contact the Office of the Australian Information Commissioner (“OAIC”) for advice about your complaint by calling them at 1300 363 992, online at www.oaic.gov.au or writing to OAIC to GPO Box 5218 Sydney NSW 2001.
How to contact us
You can contact us by:
Email: australia@turck.com
Phone: 0061 3 8544 7200
Assisted contact:
If you need an interpreter, call TIS National on 131 450
For hearing or speech assistance, contact the National Relay Service or call 1300 555 727.
Date of last review
We may review and update this Privacy Policy to take account of new laws and technology and changes to our operations. Please visit this page periodically to check for updates. By continuing to engage with us and our services you will be deemed to agree to our updated Privacy Policy.
This Privacy Policy was last reviewed on 12 April 2024.
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